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Covid-19 Travel Advice

If I cancel my holiday, can I get a refund?

If the Department of Foreign Affairs issues a warning to "avoid non-essential travel to an area (as it has done for China, for instance) or a "do not travel" alert, then you should be eligible for refunds or re-booking with the airline, hotel, or tour operator.

If I decide on my own accord not to travel to an area where there are confirmed cases of the virus, am I covered?

If you cancel because you feel uncomfortable about travelling to an area, then you are unlikely to be able to cancel or amend a booking without losing money.

If you are worried, your best bet at this stage is to contact your tour operator or airline and ask if you can change your plans - they are not obliged to, but Irish agents have a history of being helpful in stressful situations.

Will travel insurance cover me for medical expenses
if I contract coronavirus overseas?

Provided you are not travelling to an area where the FCO/DFA has advised against "All but Essential travel",
then you would have cover for medical expenses
if you were to travel and contract the coronavirus while abroad.

If you decide to travel against the advice of the FCO/DFA, there will be no cover in place as the policy would exclude
any travel to the area the DFA has advised against all but essential travel.

In all instances, you should contact your airline and/or booking agent if you have any concerns about the area you
are travelling to. If travel advice changes then it is likely that the airline or agent will offer to reschedule/refund your trip.

You should always act as if uninsured and try to mitigate the loss as much as possible, then submit your claim.

With more and more cases of the coronavirus, Covid-19 being diagnosed, it is difficult to keep track of what has
become a rapidly evolving situation.

We suggest keeping an eye on the Department of Foreign Affairs website, the website of your tour operator,
airline and World Health Organisation website.

Please do not hesitate to call us if you have any questions whatsoever.

For 24 hour medical assistance while abroad please contact:

Intana +44 1992 444 337
(for all travel policies purchased in 2016)

AmTrust/Healix +44 203 823 1435
(for all travel policies purchased in or after 2017)

OSG Travel Claims +353 1 2611 540

Useful Documents